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Privacy Policy

At SNP Entertainment, we are committed to protecting your privacy and handling your personal information with care, transparency, and security. This Privacy Policy outlines how we collect, use, store, disclose, and delete your personal information in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Privacy and Other Legislation Amendment Act.

 

 

  1. Personal Information We Collect

We collect information necessary to facilitate your equipment hire, protect our business assets, and ensure secure transactional fulfilment. This includes:

  • Contact & Basic Identity Details: Full name, residential address, phone number, and email address.
  • Temporary Government Identifiers: Driver’s licence alphanumeric number (collected textually; retained temporarily).
  • Transaction Details: Hire history, rental equipment parameters, security bond records, and payment data.
  • Digital Data: Cookies, site comments, and analytical browser metadata.

 

  1. Driver’s Licence Verification & Temporary Text Retention

To mitigate asset theft and secure equipment handovers, we use a strict “minimal-footprint” identity tracking process:

  • Physical Inspection: We request to view your physical government-issued identity document (e.g., driver’s licence) purely to confirm your identity matches the user details on your application.
  • No Image Storage: We do not take photos, scan, or keep physical or electronic copies of your identity document.
  • Temporary Number Logging: We record the driver’s licence number as text data onto your active rental file to protect our equipment while out on lease.
  • Immediate Post-Hire Purging: This licence number text is held securely only until the hire is complete. Once the equipment is returned safely and checked by staff, the licence number is permanently deleted and scrubbed from our active customer records.

 

  1. Purpose of Collecting Your Information

We use the basic contact and transaction data we collect for the following specific purposes:

  • Identity Verification & Fraud Prevention: Ensuring the legitimacy of individuals renting our equipment.
  • Insurance & Asset Protection: Managing corporate risk profiles during active rental windows.
  • Security & Asset Recovery: Protecting and tracking hired equipment.
  • Contract Fulfilment: Processing bookings, managing bonds, and overseeing commercial operations.

 

  1. Data Storage, Protection & Security

We take active technical and organisational measures to safeguard your transactional information against unauthorized access, loss, or misuse:

  • Electronic Storage: Active booking records and logged licence numbers are kept within highly secured, encrypted digital databases.
  • Physical Records: Any physical booking agreements or matching print forms are secured in a locked, protected storage system.
  • Access Control: Data access is strictly ring-fenced; only authorized SNP Entertainment personnel can view active customer files during a rental term.

 

  1. Data Retention & Deletion Policy

We do not hold onto your private transactional tracking numbers longer than operationally required:

  • Licence Number Text: Automatically purged immediately when the rental gear is returned intact and the agreement closes.
  • General Accounts: Basic contact info, tax invoices, and financial transaction records are retained only as long as required by Australian tax law or to address billing disputes.
  • Secure Elimination: Digital numbers undergo permanent electronic shredding, while administrative paper forms are cross-shredded securely

 

  1. Third-Party Disclosures

We protect your data from third-party exposure and restrict data sharing to the following rules:

  • Insurers: We do not share your personal data with commercial insurers unless an asset damage claim explicitly requires it.
  • Law Enforcement: We only share data with law enforcement or government bodies when legally mandated or required by a valid warrant or subpoena.
  • Payment Processors: We utilize secure, industry-standard third-party gateways—specifically PayPal and Stripe—to process transactions safely. We do not store your full credit card details on our servers.
  • Cloud Storage: We do not utilize external, unencrypted third-party cloud storage providers for your core identity data files.

 

  1. Access, Correction, & Deletion Rights

You have the right to request access to the personal information we hold about you, request corrections to errors, or ask for the deletion of your files:

  • Submission: You can formally make a request by contacting us via email or postal mail.
  • Processing Timeline: In accordance with Australian privacy frameworks, we will review, verify your identity, and respond to your request within 30 days of receiving your notice.

 

  1. Children’s Privacy

SNP Entertainment operates equipment hire services intended for adults:

  • We do not knowingly collect personal data from individuals under the age of 18.
  • A parent or legal guardian’s explicit consent and signature are strictly required on hire applications submitted on behalf of or for minors under 18.

 

  1. Notifiable Data Breaches (NDB) Statement

In the unlikely event of a security breach involving your personal transactional data:

  • We will rapidly assess the breach within the statutory 30-day window.
  • If a breach occurs that is deemed likely to cause serious harm to you, we will notify you directly as soon as practicable.
  • We will simultaneously issue an official notification detailing the incident to the Office of the Australian Information Commissioner (OAIC).

 

  1. Privacy Contact Information

For any privacy-related enquiries, access requests, or to file a formal complaint regarding data handling, please contact our designated representative:

  • Dedicated Privacy Email: privacy@snpentertainment.com.au
  • Phone Number: 0467 547 577
  • Postal & Business Address: 3 Cornelia Close, Kilsyth VIC 3137

 

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